Unexpected Debit Card

If you received a debit card that you did not sign up for, it is important to take immediate action to protect yourself from potential fraudulent activity. If you received a card that means someone has your information and has opened an account on your behalf. First, contact Balance Support and let us know that you did not request the card. We will be able to cancel the card and issue a new one if necessary, we will need to verify your identity in the process. It is also important to monitor your bank and credit card statements closely for any unauthorized transactions. If you notice any suspicious activity, report it to your bank or financial institution immediately. Additionally, you may want to consider placing a fraud alert on your credit report to protect against identity theft.