My card was lost or stolen

Customer Support
Customer Support
  • Updated

Follow the steps below to mark your card as lost or stolen. Keep in mind that this can not be undone.

How to Report Lost or Stolen Card

  1. Open the Balance Money App
  2. Tap tab_wallet_off.svg Wallet in the bottom left
  3. Tap Report Lost/Stolen

This card will be unusable immediately after this is done. 

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